Terms of Service
Effective Date: August 1, 2025
Acceptance of Terms
By accessing or using PrepCount's restaurant visitor forecasting platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
These Terms constitute a legally binding agreement between you (whether an individual or entity) and PrepCount ("Company", "we", "us", or "our").
Service Description
PrepCount provides an AI-powered visitor forecasting platform designed specifically for restaurants. Our Service includes:
- 7-day visitor traffic predictions
- Weather-aware forecasting algorithms
- Historical data analysis and pattern recognition
- Integration with local events and seasonal variations
- Dashboard for viewing and managing forecasts
- Data upload and processing capabilities
- API access for enterprise customers (upon request)
Note: The Service is provided on a business-to-business (B2B) basis for commercial restaurant operations.
Accounts & Access
Account Registration
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must notify us immediately of any unauthorized access
- One account per restaurant location is permitted
User Responsibilities
- Maintain confidentiality of login credentials
- Ensure authorized use by your employees only
- Comply with all applicable laws and regulations
- Provide accurate restaurant and visitor data
Multi-User Access
Organizations may grant access to multiple users under a single subscription. The primary account holder is responsible for all user activities under their organization.
Pilot Program Terms
Limited Availability: The pilot program is available to selected Nordic restaurants on a first-come, first-served basis.
Pilot Benefits:
- Free access during the pilot period (3 months)
- Priority support and onboarding assistance
- Direct input on feature development
- Special pricing upon commercial launch
Pilot Obligations:
- Provide regular feedback on Service performance
- Participate in monthly feedback sessions
- Allow anonymized use of data for Service improvement
- Maintain data uploads for accurate predictions
Acceptable Use Policy
You agree not to:
- Use the Service for any unlawful purpose or in violation of any regulations
- Upload false, misleading, or manipulated data
- Attempt to reverse engineer or copy our forecasting algorithms
- Resell or redistribute the Service without authorization
- Use automated systems to scrape or extract data beyond API limits
- Interfere with or disrupt the Service or servers
- Bypass any security measures or access restrictions
- Use the Service to harm or disadvantage competitors
Violation Consequences: Breach of this policy may result in immediate suspension or termination of your account without refund.
Payment Terms
Subscription Pricing
Following the pilot period, subscription pricing will be:
- Enterprise pricing available for 10+ locations
Billing
- Billing occurs in advance on a monthly or annual basis
- All prices exclude applicable taxes (VAT)
- Payment via credit card or invoice (enterprises only)
- Late payments subject to 1.5% monthly interest
Refunds
Monthly subscriptions may be cancelled anytime with no refund for partial months. Annual subscriptions include a 30-day money-back guarantee.
Intellectual Property
Our Property
All Service content, features, functionality, algorithms, and technology are owned by PrepCount and protected by intellectual property laws. This includes but is not limited to:
- Forecasting algorithms and models
- User interface design and experience
- Documentation and training materials
- PrepCount name, logo, and branding
Your Data
You retain ownership of all data you upload to the Service. By using the Service, you grant us a license to process and analyze your data solely for providing and improving the Service.
Feedback
Any feedback, suggestions, or improvements you provide become our property and may be used without compensation or attribution.
Data & Privacy
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your data.
Data Processing Agreement
For GDPR compliance, we act as a data processor for restaurant visitor data. A Data Processing Agreement (DPA) is available upon request for enterprise customers.
Service Level Agreement
Availability
- Target uptime: 99.5% measured monthly
- Scheduled maintenance: Max 4 hours/month with 48-hour notice
- Emergency maintenance: As needed for security or critical fixes
Support
- Email support: Monday-Friday, 9:00-17:00 CET
- Response time: Within 24 business hours
- Priority support for pilot participants
- Enterprise support plans available
Service Credits
If monthly uptime falls below 99.5%, eligible customers receive service credits:
- 99.0-99.5%: 5% credit
- 95.0-99.0%: 10% credit
- Below 95.0%: 25% credit
Warranties & Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
No Guarantee of Accuracy: While we strive for accurate predictions, we cannot guarantee forecast accuracy as it depends on many external factors.
Business Decisions: You are solely responsible for business decisions made based on our forecasts.
Third-Party Services: We are not responsible for third-party services, including weather data providers or payment processors.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
- We are not liable for indirect, incidental, special, or consequential damages
- We are not liable for lost profits, revenue, or business opportunities
- We are not liable for data loss or corruption beyond our reasonable control
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
Termination
By You
You may terminate your account at any time through the dashboard or by contacting support. Termination takes effect at the end of the current billing period.
By Us
We may suspend or terminate your account immediately for:
- Violation of these Terms
- Non-payment of fees
- Suspected fraudulent or illegal activity
- Extended inactivity (12+ months)
Effect of Termination
- Access to the Service ceases immediately
- Data export available for 30 days post-termination
- No refund of prepaid fees (except as required by law)
- Sections on intellectual property, liability, and general terms survive termination
General Terms
Governing Law
These Terms are governed by the laws of Sweden, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Malmö, Sweden.
Entire Agreement
These Terms constitute the entire agreement between you and PrepCount regarding the Service and supersede all prior agreements and understandings.
Modifications
We reserve the right to modify these Terms at any time. Material changes will be notified via email or platform notification at least 30 days before taking effect.
Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Assignment
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
Contact Us
For questions about these Terms of Service, please contact us: