Privacy Policy
Your privacy is important to us. This policy explains how PrepCount handles your data.
Overview
PrepCount ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant visitor forecasting platform. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Data We Collect
Account Information
- Name and email address
- Organization details
- Authentication credentials (encrypted)
- Profile preferences and settings
Restaurant Data
- Restaurant name and location
- Historical visitor data (aggregated)
- Sales and transaction patterns
- Operating hours and capacity information
Usage Data
- Log data (IP address, browser type, pages visited)
- Feature usage and interaction patterns
- Performance and error data
Forecast Data
- Weather integration data
- Local event information
- Seasonal patterns and trends
- Generated predictions and analytics
How We Use Your Data
We use the collected data for the following purposes:
- Service Provision: To provide accurate visitor forecasting and analytics
- Account Management: To manage your account and provide customer support
- Improvement: To improve our algorithms and service quality
- Communication: To send service updates, security alerts, and requested information
- Compliance: To comply with legal obligations and protect our rights
- Analytics: To analyze usage patterns and optimize platform performance
- Security: To detect, prevent, and address technical issues and fraud
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our service agreement with you
- Legitimate Interests: Processing for our legitimate business interests (improving services, fraud prevention)
- Legal Compliance: Processing necessary to comply with legal obligations
- Consent: Processing based on your explicit consent (marketing communications, optional features)
Data Sharing
We may share your data with:
- Service Providers: AWS (hosting), authentication providers, email services
- Analytics Partners: Aggregated, anonymized data for industry insights
- Legal Authorities: When required by law or to protect rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal data to third parties for marketing purposes.
Data Retention
We retain your data for as long as necessary to provide our services:
- Account Data: Retained while your account is active plus 30 days
- Forecast Data: Historical data retained for up to 3 years for model improvement
- Usage Logs: Retained for 90 days for security and debugging
- Legal Records: Retained as required by applicable laws (typically 5-7 years)
Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Request limited processing of your data
- Objection: Object to certain types of processing
- Automated Decision-Making: Not be subject to purely automated decisions
To exercise these rights, contact us at privacy@prepcount.com
Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
- Regular backups and disaster recovery plans
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through the platform.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@prepcount.com
Data Protection Officer: dpo@prepcount.com
Address: PrepCount, Malmö, Sweden